Indonesia: Undersea cable break disrupts mobile internet in Jayapura as of May 1; repairs ongoing

Event

Telkom Group, including Telkom and Telkomsel, reported mobile internet disruptions as of May 1 due to an underwater optical cable break off northern Papua Province. The company has reportedly switched its network to satellite service as backup. Calls and short message services (SMS) are functioning, though mobile data speed and bandwidth are severely affected. Company officials claim cable repairs may continue through at least end May.

Communication and business disruptions are possible in the coming weeks until repairs complete and regular services resume.

Advice

Plan for possible communication and business disruptions if operating in the affected area.