As the travel industry recovers from the recent pandemic and hotel reservations increase, so too are the risks associated with operating a hotel. A prominent hotel operator recently found themselves in need of access to a 24/7 security call center as well as a way to monitor risks to their newly acquired property. Time was of the essence, as the hotel chain they purchased had been averaging over 1,500 calls a year to their previous security hotline. With a diverse portfolio of hotels across the world, concern over risk to their brand reputation fueled the urgency for a quick solution.
Based on a strong endorsement provided by an existing client, Crisis24 was able to promptly meet, collaborate, and develop the right risk platform to meet the needs of this leading hospitality management company. The platform provided includes:
- 24/7 dedicated hotline
- People and site risk management
- Critical monitoring
- Intelligence alerts
Through 24/7 access to the Crisis24 global operations center, calls ranging from COVID-19 exposure to property threats are handled promptly and escalated as needed. Our customized software provides critical alerts regarding immediate threat exposure, as well as risk-related intelligence in real time, allowing our client to quickly assess potential risk to employees and property. Reports containing the number of calls and type of reportable incidents are generated quarterly, providing the foundation for evaluation and the creation of proactive mitigation plans implemented as needed.
With Crisis24 at their side providing the necessary security and risk mitigation assurance, this hospitality industry innovator is better equipped to focus their time on future investments and innovations.
Learn more about Crisis24’s integrated approach to actionable risk management or schedule a demo of our risk management platform with one of our experts.
