Cookie Policy
For any questions or complaints, please contact [email protected]
Last updated: May 7 2024
For the cookie policy in relation to our risk management applications, please click here.
Information About Our Use Of Cookies
The Crisis24 Group of companies comprised of Crisis24SAS, Crisis24 Limited, FAM International Logistics Inc., Crisis24 Consulting Limited, and WorldAware, Inc., wholly owned subsidiaries of Garda World Security Corporation (hereafter “Crisis24,” “we,” or “us”) take your privacy very seriously. This Cookie Policy is designed with your needs in mind, and it is important that you have a comprehensive understanding of what types of cookies we use and how we use the information we collect.
Our website uses cookies to distinguish you from other users of our website. Some of these cookies help us to provide you with a good experience when you browse our website and also allow us to improve our site.
By carefully reading this policy, you can understand how we and our business partners use cookies and other similar tracking technologies, including the categories of such technologies used by us and our partners, what they are used for, and how you can change your preferences.
In certain circumstances, we collect personal data about you through these cookies which may include your IP address, information about the way you use our website, your choice of internet browser, the type of device you’re accessing our website from and where you are in the world. Where any information we collect through cookies qualifies as personal data, this Cookie Policy and our Privacy Policy applies to the collection and use of such personal data. For further information on our information collection and usage practices, see our Privacy Policy.
What are cookies and other similar technologies?
Cookies are small text files containing a string of alphanumeric characters that are placed on your computer, phone or other device by certain websites that you visit. Our website and online services (referred to in this policy as our “website”) may use cookies and other similar tracking technologies for a range of purposes, including to improve our website’s functionality and your experiences. Other similar technologies such as web beacons and local storage are also used to store or access information on your devices and record your actions or preferences over time. In this policy, we refer to all of these technologies as “cookies”.
Different cookies remain for different periods of time on your devices. We may use both session cookies and persistent cookies. Session cookies expire when you close your browser. Persistent cookies still remain after you close your browser and may be used by your browser on subsequent visits to the website (for example, in order to remember your preferences).
The cookies we use can also be categorised as: (a) first-party cookies: where cookies are stored by us for our purposes; or (b) third-party cookies: where cookies stored when you visit our website may be accessed by other companies such as Google, Facebook and Twitter. For example, when you press a “like” or similar button of a social networking site displayed on our website, that site may contain third-party cookies, which are used by the third-party provider to improve the button’s functionality or for other purposes. We encourage you to consult the privacy policies of the relevant third-party providers on their websites for information regarding their use of cookies.
Why do we use cookies and other similar technologies?
Cookies can be used for a variety of purposes. Some of them are set to maintain the essential functionality of our website and to analyse the website’s performance so that we can make it work more efficiently and securely. For example, cookies can be used to remember the items you clicked on, or to help you automatically log in for your next visit by recording your credentials. We also use cookies to improve your experience by providing personalised content and tailored ads.
Further information about the specific cookies and other technologies we use is provided below.
Do we ask for consent to place cookies on your device?
We will ask for your consent to place cookies on your device, except in certain circumstances where cookies are necessary for the transmission of a communication, or where cookies are strictly necessary for us to provide you with a service that you have requested (please see the sections on “Strictly necessary cookies” and “Functionality/Preference Cookies” below for more information about how we use these types of cookies).
You can withdraw your consent to the use of cookies or manage any other cookie preferences by clicking at any time on the “Cookie Settings” link in the footer of our website.
What kinds of cookies do we use?
We use the following categories of cookies on our website:
- Strictly necessary cookies. These are cookies that are required for the operation of our website and cannot be switched off or rejected by users without affecting the use of the site. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Without these essential cookies, you would not be able to navigate between pages or use certain vital features of our website. These cookies are strictly necessary for the use of our website and we do not require your consent for use of these particular cookies.
For more details of which essential cookies we use, please see our full list of cookies below. Analytics/performance cookies. Analytics/performance cookies track users’ activities in their browsers, so that we can better understand how our website is being accessed and used.
This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
For example, these cookies collect information in order to determine:- The channel through which users come to our website, e.g. whether they visit directly by typing in a URL, or by clicking on a link on other social media or search engines.
- How our website is performing, e.g. the number of visits to each page, the length of each visit, the use and clicks on each function point, the events that occur within the website such as any crashes/errors, aggregated usage, performance data.
- Information about the devices that visit our website, e.g. browser, operating system, device model, etc.
We will obtain your prior explicit consent by a clear affirmative action before using these analytics/performance cookies.
For more details of which analytics cookies we use, please see our full list of cookies below.
- Functionality/preference cookies. These cookies allow you to browse our website or benefit from some of its enhanced features, such as recognising you when you return to our website, personalising our content for you, greeting you by name and remembering your [browsing] preferences (for example, your choice of language or region).
Some of these cookies may be strictly necessary for certain uses of our website; if these cookies are disabled, it could impact your experience or ability to use some of the website’s functionality. In these cases, we will not require your consent for use of these particular cookies.
For more details of which preference cookies we use, please see our full list of cookies below.
- Targeting/advertising cookies.These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.
We collaborate with our third-party service providers and business partners to manage our ads on other websites . Our third-party service providers and business partners may use advertising cookies to collect data about your online activities and browsing habits on their websites. Using the data collected from these cookies, they can serve relevant ads to you that are tailored to your preferences and interests.
We will obtain your prior explicit consent by a clear affirmative action before providing these advertising services to you.
For more details of which advertising cookies we use please see our full list of cookies below.
- Email interaction technology
Our emails may contain web beacons to tell us whether they are opened and verify any clicks through to links within an email. We (or our marketing service provider on our behalf) use this information to help us understand how an email campaign performed, what types of emails and content our customers find interesting, and what actions people took, so we can improve our email campaigns in the future and make our emails more relevant to you. If you do not wish the web beacon to be downloaded onto your device, you should select to receive emails from us in plain text rather than HTML.
You can find more information about the individual cookies we use and the purposes for which we use them in the table avalaible below.
How to manage your cookies?
You have full control over the cookies that are not strictly necessary when using our website . You are free to ask us to (or set your browser or operating system settings to) limit certain tracking or to decline cookies in relation to cookies which are not strictly necessary, but please note that if you reject the use of certain types of cookies, some of the functions on our website may be affected and may not work correctly.
You can manage your cookies preferences by clicking at any time on the “Cookie Settings” link in the footer of our website. Please note, you may need to refresh your page for your settings to take effect.
We will also inform you about our use of cookies and ask for your consent for the use of non-essential cookies when you first visit the website, and then at least every 12 months.
How can you contact us?
If you have any comments on or questions about the use of cookies on our website, please do not hesitate to contact us. Our contact addresses are listed below. You may also visit our Privacy Policy for details about the types of information we collect about you and the way you may exercise your privacy rights.
- For UK and EU users:
Privacy Office
Crisis24
Rosemary Baker
Compliance & Office Manager
Avalon, 26-32 Oxford Road, Bournemouth, BH8 8EZ UK
[email protected] - For users from the rest of the world:
Data Protection
GardaWorld
2300 rue Émile-Bélanger
St-Laurent, Québec
Canada
H4R 3J4
[email protected]