Crisis24 Sub-Processors
GlobalRiskManager portal and mobile app
Company |
Address |
Services rendered |
Location & Nature of Processing |
---|---|---|---|
Collinson Assistance Services Ltd |
123 Houndsditch, London EC3A 7BU, United Kingdom |
Provision of medical assistance services |
Global processing. Data are stored in Ireland, EU with Amazon Web Services but data may be gathered from a traveler anywhere in the world, medical information may also be passed from the local medical facility to Collinson and vice versa in the provision of services. Data is available, as necessary, to call handlers and medical staff in Collinson’s global assistance centers to support the Client. Assistance centers are in the UK, Ireland, South Africa, and Australia. |
Crisis24 SAS |
203 rue du Faubourg Saint Honoré, 75008 Paris, France |
Crisis24 Customer Service & Support |
Data processed in France, includes Name, Email, Phone, Location, PNR, Company, Spouse Name, Children Name, Nationalities, Birthdate, Passport Number. Data in transit and at rest is encrypted in accordance with Crisis24 Technical & Organizational Security Measures. |
Crisis24 Limited |
Avalon, 26-32 Oxford Road, Bournemouth BH8 8EZ, United Kingdom |
Crisis24 24/7 Global Operations Centre |
Data processed in the UK, with EU adequacy status under GDPR, includes Name, Email, Phone, Location, PNR, Company, Spouse Name, Children Name, Nationalities, Birthdate, Passport Number. Data is processed to deliver contracted advice and emergency assistance services. Data in transit and at rest is encrypted in accordance with Crisis24 Technical & Organizational Security Measures. |
WorldAware Inc. (a Crisis24 company) |
185 Admiral Cochrane Dr., Suite 300, MD 21401, United States |
Crisis24 24/7 Global Operations Centre |
Data processed in the USA, includes Name, Email, Phone, Location, PNR, Company, Spouse Name, Children Name, Nationalities, Birthdate, Passport Number. Data is transferred to deliver contracted advice and emergency assistance services. Data in transit and at rest is encrypted in accordance with Crisis24 Technical & Organizational Security Measures. |
WorldAware Inc. (a Crisis24 company) |
Block A, The Terraces, Steenberg Office Park, Silvertree Estate, Westlake, 7945 South Africa |
Crisis24 24/7 Global Operations Centre |
Data processed in South Africa, includes Name, Email, Phone, Location, PNR, Company, Spouse Name, Children Name, Nationalities, Birthdate, Passport Number. Data is transferred to deliver contracted advice and emergency assistance services. Data in transit and at rest is encrypted in accordance with Crisis24 Technical & Organizational Security Measures. |
Fam International (a Crisis24 company) |
5400 South University Drive, Suite 402, FL 33328, United States |
Crisis24 Executive Protection Services |
Data processed in the USA, includes Name, Email, Phone, Location, PNR, Company, Spouse Name, Children Name, Nationalities, Birthdate, Passport Number. Data is transferred to deliver contracted executive protection and journey management security services. Data in transit and at rest is encrypted in accordance with Crisis24 Technical & Organizational Security Measures. |
Traxo Inc (where applicable) |
211 North Ervay, Street 500, Dallas, Texas 75201, United States |
Integrated email parsing software (where applicable) |
Data processed in the USA. Processing of email itineraries for conversion into PNRs. |
Amazon Web Services EMEA SARL Google Cloud EMEA Ltd |
AWS data center: https://aws.amazon.com
https://cloud.google.com |
Hosting and Backup Providers |
All client data is stored and backed-up in the two data centers mentioned in the address column. All data processing takes place in Ireland. |
Amazon Simple Email Services |
38 Avenue John F. Kennedy, L- 1855 Luxembourg https://aws.amazon.com |
Outbound platform email message |
All data processing takes place in Ireland at Greenhills Road, Tymon North, Dublin 24, Ireland |
Twilio Inc |
645 Harrison Street, Third Floor, Mountain View, 399 W. San Francisco, CA 94107, United States |
SMS & text to speech messaging provider |
Data are processed by Twilio in the USA and EU (Ireland). SMS messages may be sent from and to data subjects in any location worldwide. |
Notifiable (Future Workshops) |
11-29 Fashion Street, London E1 6PX, United Kingdom https://www.fws.io |
Mobile application alert notifications |
Data are processed by Notifiable in the UK, with adequacy status under GDPR. Notifications may be received by data subjects in any location worldwide. |
Amazon Web Services EMEA SARL (where applicable) |
38 avenue John F. Kennedy, L-1855 Luxembourg https://aws.amazon.com |
For inbound emails linked to Traxo email parsing (where applicable) |
Data are processed in Ireland at Greenhills Road, Tymon North, Dublin 24, Ireland. Email itineraries may be sent from data subjects in any location worldwide. |
Mailgun Technologies Inc |
21750 Hardy Oak Blvd Ste 104 #43099, San Antonio, TX 78258, United States |
Email messaging provider |
Data are processed by Mailgun in the US. Email messages may be sent from and to data subjects in any location worldwide. |
Travel Security portal and mobile app
Company |
Address |
Services rendered |
Location & Nature of Processing |
---|---|---|---|
Collinson Assistance Services Ltd (where applicable) |
123 Houndsditch, London EC3A 7BU, United Kingdom |
Provision of medical assistance services (where applicable) |
Global processing. Data are stored in Ireland, EU with Amazon Web Services but data may be gathered from a traveler anywhere in the world, medical information may also be passed from the local medical facility to Collinson and vice versa in the provision of services. Data is available, as necessary, to call handlers and medical staff in Collinson’s global assistance centers to support the Client. Assistance centers are in the UK, Ireland, South Africa, and Australia. |
Crisis24 SAS |
203 rue du Faubourg Saint Honoré, 75008 Paris, France |
Crisis24 Customer Service & Support |
Data processed in France, includes Name, Email, Phone, Location, PNR, Company, Spouse Name, Children Name, Nationalities, Birthdate, Passport Number. Data in transit and at rest is encrypted in accordance with Crisis24 Technical & Organizational Security Measures. |
Crisis24 Limited |
Avalon, 26-32 Oxford Road, Bournemouth BH8 8EZ, United Kingdom |
Crisis24 24/7 Global Operations Centre |
Data processed in the UK, with EU adequacy status under GDPR, includes Name, Email, Phone, Location, PNR, Company, Spouse Name, Children Name, Nationalities, Birthdate, Passport Number. Data is processed to deliver contracted advice and emergency assistance services. Data in transit and at rest is encrypted in accordance with Crisis24 Technical & Organizational Security Measures. |
WorldAware Inc. (a Crisis24 company) |
185 Admiral Cochrane Dr., Suite 300, MD 21401, United States |
Crisis24 24/7 Global Operations Centre |
Data processed in the USA, includes Name, Email, Phone, Location, PNR, Company, Spouse Name, Children Name, Nationalities, Birthdate, Passport Number. Data is transferred to deliver contracted advice and emergency assistance services. Data in transit and at rest is encrypted in accordance with Crisis24 Technical & Organizational Security Measures. |
WorldAware Inc. (a Crisis24 company) |
Block A, The Terraces, Steenberg Office Park, Silvertree Estate, Westlake, 7945 South Africa |
Crisis24 24/7 Global Operations Centre |
Data processed in South Africa, includes Name, Email, Phone, Location, PNR, Company, Spouse Name, Children Name, Nationalities, Birthdate, Passport Number. Data is transferred to deliver contracted advice and emergency assistance services. Data in transit and at rest is encrypted in accordance with Crisis24 Technical & Organizational Security Measures. |
Fam International (a Crisis24 company) |
5400 South University Drive, Suite 402, FL 33328, United States |
Crisis24 Executive Protection Services |
Data processed in the USA, includes Name, Email, Phone, Location, PNR, Company, Spouse Name, Children Name, Nationalities, Birthdate, Passport Number. Data is transferred to deliver contracted executive protection and journey management security services. Data in transit and at rest is encrypted in accordance with Crisis24 Technical & Organizational Security Measures. |
Traxo Inc (where applicable) |
211 North Ervay, Street 500, Dallas, Texas 75201, United States |
Integrated email parsing software where applicable) |
Data processed in the USA. Processing of email itineraries for conversion into PNRs. |
OVHcloud |
Main data center: Backup data center: Grégory Gitsels - Data Protection Officer |
Hosting Provider |
All client data is stored in the two data centers mentioned in the address column. All data processing takes place in France. |
Twilio Inc |
645 Harrison Street, Third Floor, Mountain View, 399 W. San |
SMS & text to speech messaging provider |
Data are processed by Twilio in the USA and EU (Ireland). SMS messages may be sent from and to data subjects in any location worldwide. |
Vonage Ltd |
15 Bonhill Street, London EC2A 4DN, United Kingdom |
SMS & text to speech messaging provider |
Data are processed by Vonage in the USA and EU. SMS messages may be sent from and to data subjects in any location worldwide. |
Amazon Web Services EMEA SARL (where applicable) |
38 avenue John F. Kennedy, L-1855 Luxembourg |
For inbound emails linked to Traxo email parsing (where applicable) |
Data are processed in Ireland, EU. Email itineraries may be sent from data subjects in any location worldwide. |
Mailgun Technologies Inc |
21750 Hardy Oak Blvd Ste 104 #43099, San Antonio, TX 78258, United States |
Email messaging provider |
Data are processed by Mailgun in the US. Email messages may be sent from and to data subjects in any location worldwide. |
WorldCue
Sub-processor |
Purpose |
Categories of processing |
Names of third countries or international organisations that personal data are transferred to (if applicable) |
---|---|---|---|
inContact |
Contact center SaaS |
Voice Recordings, Emails, Access to Users and Client Lists |
United States |
Trondent |
Travel data management services |
Name, Email, Phone, Company, Business Units, Travel Data |
United States |
Traxo |
Travel data parsing engine |
Name, Email, Travel Data |
United States, India |
Microsoft |
Productivity and email services |
Data could include personal information categories found in any other information system. |
United States |
AWS |
IaaS/PaaS provider |
Name, Email, Phone, Company, Business Units, Travel Data, HRIS Feed Data, Geolocation, Message Content (Worldcue Emails) |
United States |
Zendesk |
Customer support email and chat ticketing system |
Name, Email, Phone, Company, Message Content |
United States |
FullStory |
Product and user behavioral analytics for Worldcue |
Device ID, Worldcue User ID, IP Address |
United States |
Crisis24 SAS (a Crisis24 Regional Hub) Crisis 24 Limited |
Data is processed to deliver contracted advice and emergency assistance services. |
Data processed includes Name, Email, Phone, Location, PNR, Company, Spouse Name, Children Name, Nationalities, Birthdate, Passport Number. |
France, UK and South Africa |
|
Product and user behavioral analytics for Worldcue |
Device ID, Worldcue User ID, IP Address |
United States |