Crisis Response Services
Immediate and comprehensive, expert crisis response support worldwide.
Our highly agile, multi-disciplinary crisis response teams are ready to deploy at short notice to support and reinforce your organization. Our consultants rapidly orientate to your business demands and offer advice to the highest level of leadership as well as practical on-the-ground support to help stabilize and recover from any crisis situation.
In a crisis, the ability to move swiftly and decisively is key to ensuring a successful outcome.
Largest crisis response group in the industry
55+ years of experience in the industry
340+ crisis response activations annually
24/7 Support from our Global Operations Centers
Experience across all industry sectors
Highly skilled Response Team
Crisis24’s Response Team is drawn from a variety of backgrounds, including the military, law enforcement, intelligence, academia, commercial security, public relations, emergency services, and other industry sectors. We offer expertise borne from extensive experience in advising and supporting individuals and organizations across a range of incidents and crises. Our practical advice and options help prepare for both likely and unforeseen eventualities. We pursue a controlled, structured response strategy that is firmly grounded on tried and tested procedures but underscored with a creative and highly tailored approach to the specific circumstances and situation to be resolved.
Crisis Response Capabilities
We provide immediate expert advice and support 24/7 in response to a crisis, leveraging the wider capabilities and services of Crisis24 as required. Our primary objective is the successful resolution of the crisis, while implementing the highest level of safety, security and confidentiality for the parties involved, and reducing potential risks for your organization. We respond across a broad range of risks.
Special Risks
Kidnap and Extortion | Malicious Threat | Detention | Missing Persons | Malicious Product Extortion | Hijack | Unlawful Arrest | Maritime Piracy
Our Special Risks Response team comprises some of the most experienced professionals dealing with all forms of extortion, kidnapping, piracy, missing persons, and detention. We have managed more than 1,500 cases over the last three decades. Working with clients who directly retain Crisis24’s services and many of the world’s leading insurance companies, the team responds to more than 130 special cases a year.
Preservation of life and reputation while mitigating future risk is the core strategy of options developed to resolve high-threat situations. Using a doctrine of negotiation tested and refined over the years, the assigned consultant advises with the whole team's support and the depth of experience.
Product Risks
Product Recall | Product Contamination | Product Failure | Product Citation/Warning
Our product risk team has extensive experience in the food and beverage, consumer and electronic goods, automotive, supply chain, and pharmaceutical industries. The team handles over 80 incidents a year, developing communications strategies for consumers, organizations, employees, regulatory agencies, and other internal or external stakeholders.
We provide technical advice to support the product investigation and root cause analysis, consult on the development and implementation of corrective actions, and work to prevent and mitigate future incidents. Access to our product risk services during an incident is guaranteed via an insurance policy underwritten by one of our insurance partners or via a direct retainer agreement.
Cyber Risks
Data Theft | Hacking | Ransomware | Encryption | Network Penetration
Crisis24 has responded to over 50 major cyber crises ranging from significant data theft incidents that threaten an organization’s reputation, to global ransomware attacks which have resulted in significant business interruption. Our technical experts support our clients’ remediation and recovery teams and our ongoing risk analysis and deep & dark web monitoring help inform the most effective response strategy.
We also develop a Crisis Communications strategy to communicate effectively with all involved stakeholders and protect your organization’s reputation as the incident is resolved. We provide risk mitigation advice to help ensure stronger cyber resilience moving forward.
All-Hazards
Pandemic | Reputational Issues | Political Instability | Terrorism | Civil Unrest | Workplace Violence
From armed conflict to pandemic and reputational events, our highly experienced All Hazards response team directly supports clients’ crisis management teams. We help ensure that effective decision-making architecture is in place and that the right processes and procedures are applied for a rapid response and recovery. We also ensure that organizations identify and communicate with all affected.
Crisis Communications
Crisis24’s Crisis Communications experts support our clients throughout any crisis event, helping them emerge from any incident with their brand and reputation intact. We ensure that our clients provide the right operational instruction and express the appropriate sentiments to all affected parties.
Our support includes:
- Reputation and sentiment monitoring
- Development of a robust communications strategy
- Stakeholder mapping and messaging
- Traditional media and social media management.
Investigative Support
We provide a range of investigation services that are founded on commercial and law enforcement experience. Guided by leading international standards and incorporating fundamental Security Risk Management principals, our investigations into the backgrounds and operations of individuals and/or operating companies range from online examinations to discreet inquiries undertaken by our trusted global sources.
Our support includes:
- Setup up and management of an investigative strategy
- Surface, deep and dark web monitoring and analytical support
- Counter and technical surveillance countermeasures
- Stakeholder interviews and link analysis.
Post Incident
Following an incident, it is vital to assess the lessons learned and establish a better path forward. We help you conduct a review and then update and improve your risk and incident/crisis management protocols and procedures, to help prevent recurrences and improve any future responses. Our support includes:
Organization
- Detailed “lessons learned” assessments.
- Interviews with Crisis Management team members and other stakeholders.
- Identifying what processes and practices worked well and what can be improved.
- Feedback of “Lessons learned” into the risk management program to build future resilience.
Personnel
- Post incident debriefs with victims and/or their family members.
- Trauma management counselors, where needed, to ensure duty of care.
- Longer-term assessments of individuals’ well-being using approved trauma and stress management methodologies.
Cyber
- Assessments of how the threat actor was able to penetrate a network.
- Restoration options available.
- Immediate network hardening and data recovery advice.
- Longer-term cyber security roadmaps to reduce the risk of re-infection.
Our experts are here for all your needs.
Our global team is ready to help you determine the security and risk management path that’s right for you.
Integrated Risk Management
Crisis24 comprehensive security and risk management services cover all aspects of risk
Crisis and Security Consulting
Private Strategic Group
Risk Intelligence
