A leading cruise line operator sought to enhance its duty of care for global personnel, mitigate travel risks for employees, and strengthen overall business continuity. To achieve this, the cruise line needed a streamlined, cost-effective solution to track and communicate with its geographically diverse and dynamic corporate and crew workforce.
Cost-Effective Solution Enables Consistent Duty of Care and Improved Risk Management
Having relied on Crisis24’s risk intelligence expertise for over a decade, the cruise line sought to expand its partnership by adopting a more cost-effective traveler tracking solution that allowed them to expand tracking of crew within the same platform as their corporate employees. The solution enabled the cruise line to be more efficient and deliver consistent duty-of-care compliance, while improving operational risk management.
Integrated Risk Intelligence, Traveler Tracking and Communications Streamlines Operations
The cruise line’s familiarity with Crisis24’s Horizon platform for risk intelligence was a key factor in expanding the partnership. The platform’s integrated travel tracking and communication capabilities streamline operations by consolidating multiple functions into a single system. Previous inefficiencies resulting from manual retrieval of spreadsheets, contact information, and booking records were eliminated. With Crisis24’s streamlined processes, the cruise line can significantly improve response times and overall operational efficiency during critical events.
The cruise line’s decision to expand its contract with Crisis24 was driven by the integrated risk intelligence, tracking and communications capabilities, as well as a decade of proven experience with Crisis24 intelligence services. The tailored pricing structure ensures that costs align with staffing numbers, resolving longstanding inefficiencies and mitigating risks associated with fluctuating crew numbers. Ultimately, the cruise line is well-positioned to deliver on its duty-of-care obligations for its global workforce.
If you need assistance strengthening your organization’s duty of care to keep your employees informed and safe, explore how Crisis24 can provide expert guidance and solutions for your travel risk management program.
