Open lines of communication are essential for information gathering during a crisis. Whether to assess the impact of an incident, direct response teams, or conduct a safety verification of your people in the exposure area, communication for coordination and information gathering can define the success of your response efforts during a critical event. TopoONE by Crisis24 has integrated Mass Notification capabilities that enable fast, reliable messaging across numerous communication modalities and an intuitive dashboard to seamlessly manage the status of hundreds or even thousands of messages.
Challenges
- Rapidly messaging and communicating with either small or large groups of people.
- Tracking the status of sent messages and replying in a convenient and uncluttered format.
- Having auto-generated recipient lists that can be edited and added to before sending.
- Configuring and customizing messages so they align with my organization and are easily identifiable by all personnel.
Creating messaging templates that I can customize for different scenarios.
The TopoONE by Crisis24 Solution
- Two-way Communication: Check on the safety of your people by sending out life-safety check-in requests. Responses can be tracked in real-time, and you will receive direct notifications from people needing assistance.
- Efficient Automation: Speed up processes and increase efficiency with automation. Improve response times with dynamically generated recipient lists, pre-set templates to suit various scenarios, and workflow rules to automate messaging.
- Templates on Hand: TopoONE by Crisis24 enables you to customize and create a library of templates that can easily be used as the basis of any new message. These templates immediately insert appropriate content into the messaging, saving time and speeding up the message compilation process—especially when time is critical. Templates can also be configured in multiple languages.
- Multiple Communication Modalities: Using varied communication channels increases the likelihood of making contact with recipients. TopoONE by Crisis24 gives users a range of channels, including Email, SMS, Text-to-Speech, Slack, Microsoft Teams, Signal, Telegram, and WhatsApp. Each different modality can also be cascaded to send at different times. If responses are not received timeously on your organization's traditional communication channels, the message can be cascaded to external messaging services. You can also view how the message will appear in each modality, before it is sent.
- Real-time Tracking: Have full visibility of the status of message deliveries and responses with real-time tracking on an intuitive dashboard that makes it easy to monitor large volumes of messages and replies.
- Multilingual Flexibility: Send multilingual messages based on the recipient’s language preference. This can be supported by having your templates in multiple languages, which ensures that communications are not discounted or misunderstood due to language barriers.
- Comprehensive Configuration: Almost all aspects of the Mass Notification activities, including the content, structure, branding, sender identification, and distribution lists, can be configured and customized to suit your organization's needs and preferences.
Take advantage of fast, reliable Mass Notification that is native to TopoONE by Crisis24, offering seamless access to multiple communications channels to facilitate quick escalations and action. With integrated communications, your Security Operations Center will have the flexibility and resources to coordinate urgent responses effectively.
Visit TopoONE by Crisis24 for more details on the platform and to book a demo.
