Organizations and heads of security programs seek the assurance that continuous and responsive support will be readily available after onboarding to a platform. Whether it's technical support for one of your end users or a question about running a specific report, you want to know that your provider is on hand. What level of after-sales service and support does Crisis24 provide?
Challenges
- Being able to reach an Account Manager for direct communication with someone who knows about my needs.
- Getting quick, responsive feedback to queries or questions.
- Having technical support for my personnel using the platform across many time zones.
- Knowing that the stability and performance of the platform are continually monitored and supported.
Crisis24 Horizon Platform and Customer Support
- Dedicated Account Manager: Crisis24 assigns a dedicated Account Manager to each client for direct, personalized support throughout the contract term. Your Account Manager is accessible for any questions and needs, whether about the platform’s features and functionality, contract-related queries, or any additional services from Crisis24. We continually strive to provide a premium level of support; our Account Managers have received much positive feedback from our existing clients for their professionalism, approachability, responsiveness, and knowledge.
- 24/7 Hotline: If included in your contract, the 24/7 Hotline goes directly to our Global Operations Center for all security and medical emergencies worldwide. The GOC is staffed around the clock by security experts and intelligence analysts and stands ready to provide assistance, support, and response services for security and medical concerns and emergencies.
- 24/7 Customer Support: Our round-the-clock frontline customer support team is always available to answer any questions about the platform and resolve any technical difficulties, from guidance on the platform’s operation to resolving login issues. So, no matter where your people are or in what time zone, assistance is always available and accessible. Our customer service center is online 24/7 and can respond to queries in more than 240 languages.
- Help Center: Users can access the platform's 280+ self-help articles, tips, and user guides. The extensive library of support content is available in multiple languages and can be accessed for specific queries or to expand their knowledge of the platform's capabilities.
- Comprehensive Training: We provide regular live training sessions on all aspects of the platform, so if a refresher is ever needed or new people join your team, ample training sessions where questions can be asked are always available.
- Technical Support: Crisis24 Horizon was designed and built in-house, so we have the skills and expertise to maintain and continually grow the platform. Our product management team, software engineers, and developers continue to enhance and improve Crisis24 Horizon, ensuring optimal performance and the quick resolution of any errors or faults.
Conclusion
Our commitment to responsive, reactive, and always-on support highlights our client-centric focus and sets us apart from our competition.
Learn more about the Crisis24 Horizon platform, book a demo, and meet the team behind the technology. 0
