Risk Managers and those responsible for duty of care within their organizations might consider transitioning to better vendors, upgrading their existing program, or implementing a new solution from scratch. However, the apprehension often stems from the logistical and administrative challenges associated with introducing new technology and rolling it out organization-wide. So, how can the onboarding and rollout process be made effortless and efficient?
Challenges
- Implementing a new and unfamiliar technology and setting up the data feeds.
- Understanding how to best utilize the new technology.
- Training senior users on how to operate the platform and leverage all the features and functionality.
- Communicating the new service to personnel across the organization to promote adoption.
Crisis24 Horizon Platform and Customer Support
- Guided Setup: Crisis24 has a dedicated Implementation team that works with you in a structured step-by-step process to set up your Crisis24 Horizon platform and align it with your organization. They ensure all the correct settings and permissions are in place and work hand-in-hand with the IT teams to confirm that the technical side of the implementation is smooth and seamless. Once everything is in place, they run a system test to ensure you are set for success.
- Comprehensive Training: The Implementation team provides direct hands-on training during the implementation, so your team has all the tools and knowledge needed to hit the ground running and get the best out of the platform. They also provide regular live training sessions on all aspects of the platform, so if a refresher is ever needed or new people join your team, ample training sessions where questions can be asked are always available.
- Fast Uptake: Crisis24 Horizon is easy and quick to pick up, understand, and operate. A seamless and intuitive user experience has been a priority throughout its development. With a dedicated User Experience and Interface Design team, we meticulously designed each screen and workflow in detail before they were built, incorporating feedback from a wide range of reviewers and users. In addition, the team continues to fine-tune the platform to ensure the user experience is optimally intuitive.
- Personalized Rollout and Messaging Support: We support the rollout of your program within your organization with a brand and marketing kit that contains assets to assist with communicating about Crisis24 Horizon. This includes logos, messaging, and a one-page leaflet informing end-users about Horizon and how to log in.
Conclusion
To ensure your program runs right from the start, Crisis24 assigns a dedicated implementation representative to work directly with you to ensure a seamless onboarding and that you are fully equipped to move ahead with your risk management program.
Visit Crisis24 Horizon for more details on the platform and to book a demo.
