UK: UK Border Force IT system failure causes delays for arrivals nationwide, May 27

Event

Border Force IT system failure causes delays in processing arrivals at ports and airports across the UK on May 27. The system failure prevents the use of electronic gates (e-gates) by passengers arriving in the UK. Reports from ports and airports indicate significant queues for manual passport security checks.

It is not known how long the system failure will last. Long queues and associated delays will likely continue for several hours once the system is operational, as security processes return to normal.

Advice

Allow for extra time when arriving in the UK through May 27. Expect queues and delays at security checks. Follow local travel and security instructions.