Cookie Policy For Risk Management Applications
INFORMATION ABOUT OUR USE OF COOKIES
Last updated: September 3, 2024
The Crisis24 Group of companies comprised of Crisis24 Inc. Crisis24 SAS, Crisis24 Limited, Crisis24 Consulting Limited, Crisis24 GmbH, Crisis24 Pte. Limited, Crisis24 Pty. Limited, Crisis24 Protective Solutions, LP, Crisis24 Medical Solutions, Inc., Crisis24 Protective Solutions Limited, Crisis24 Protective Solutions, Inc., Crisis24 Assistance Services Limited, FAM International Logistics Inc., Patriot Global Group, Inc., Patriot Global NYC, LLC and their subsidiaries, wholly owned subsidiaries of Garda World Security Corporation (hereafter “Crisis24,” “we,” or “us”) take your privacy very seriously. This Cookie Policy is designed with your needs in mind, and it is important that you have a comprehensive understanding of what types of cookies we use and how we use the information we collect.
Our products, Horizon, Worldcue, GRM or TopoONE applications (“Apps or Websites”) use cookies to distinguish you from other users of our Apps. Some of these cookies help us to provide you with a good experience when you use our Apps and also allow us to improve them.
By carefully reading this policy, you can understand how we and our business partners use cookies and other similar tracking technologies, including the categories of such technologies used by us, what they are used for, and how you can change your preferences.
In certain circumstances, we collect personal data about you through these cookies which may include your IP address, information about the way you use our Website, your choice of internet browser, the type of device you’re accessing our Website from and where you are in the world. Where any information we collect through cookies qualifies as personal data, this Cookie Policy and our Privacy Policy applies to the collection and use of such personal data. For further information on our information collection and usage practices, see our Privacy Policy
What are cookies and other similar technologies?
Cookies are small text files containing a string of alphanumeric characters that are placed on your computer, phone or other device by certain websites that you visit. Our website and Apps use tracking technologies for a range of purposes, including to improve our website’s functionality and your experiences. Other similar technologies such as web beacons and local storage are also used to store or access information on your devices and record your actions or preferences over time. In this policy, we refer to all of these technologies as “cookies”.
Different cookies remain for different periods of time on your devices. We may use both session cookies and persistent cookies. Session cookies expire when you close your browser. Persistent cookies still remain after you close your browser and may be used by your browser on subsequent visits to the Website (for example, in order to remember your preferences).
The cookies we use can be categorised as first-party cookies, where cookies are stored by us for our purposes.
Why do we use cookies and other similar technologies?
Cookies can be used for a variety of purposes. Some of them are set to maintain the essential functionality of our Website and Apps and to analyse the Website’s performance so that we can make it work more efficiently and securely. For example, cookies can be used to remember the items you clicked on, or to help you automatically log in for your next visit by recording your credentials.
Further information about the specific cookies and other technologies we use is provided below.
Do we ask for consent to place cookies on your device?
Functional Cookies consent to place cookies on your device, except in certain circumstances where cookies are necessary for the transmission of a communication, or where cookies are strictly necessary for us to provide you with a service that you have requested (please see the sections on “Essential cookies” and “Functional Cookies” below for more information about how we use these types of cookies).
You can withdraw your consent to the use of cookies or manage any other cookie preferences by clicking at any time on the “Cookie Settings” icon in the top right of our website.
What kinds of cookies do we use?
We use the following categories of cookies on our website:
Essential cookies. These are cookies that are required for the operation of our website and cannot be switched off or rejected by users without affecting the use of the site. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Without these essential cookies, you would not be able to navigate between pages or use certain vital features of our website. These cookies are strictly necessary for the use of our Apps, and we do not require your consent for use of these particular cookies.For more details of which strictly necessary cookies we use, please see our full list of cookies below.
- Performance cookies. Analytics/performance cookies track users’ activities in their browsers, so that we can better understand how our website is being accessed and used. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
For example, these cookies collect information in order to determine:- The channel through which users come to our website, e.g. whether they visit directly by typing in a URL, or by clicking on a link on other social media or search engines.
- How our website is performing, e.g. the number of visits to each page, the length of each visit, the use and clicks on each function point, the events that occur within the website such as any crashes/errors, aggregated usage, performance data.
- Information about the devices that visit our website, e.g. browser, operating system, device model, etc.
We will obtain your prior explicit consent by a clear affirmative action before using these performance cookies.
For more details of which analytics cookies we use, please see our full list of cookies below.
Functional cookies. Functional cookies. These cookies allow you to browse our website or benefit from some of its enhanced features, such as recognising you when you return to our website, personalising our content for you, greeting you by name and remembering your [browsing] preferences (for example, your choice of language or region).
Some of these cookies may be essential for certain uses of our website; if these cookies are disabled, it could impact your experience or ability to use some of the website’s functionality. In these cases, we will not require your consent for use of these particular cookies.
For more details of which preference cookies we use, please see our full list of cookies below.
You can find more information about the individual cookies we use and the purposes for which we use them in the table available below.
CRISIS24 HORIZON
Essential
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
| Cookie Sub-Group | Cookies | Cookies used |
| Crisis24horizon.com | organizations-, locations-, qs-filters-, x-horizon-csrf-token | First Party |
| AWS Cognito | amplify-signin-with-hostedUI, CognitoIdentityServiceProvider.{id}.idToken, CognitoIdentityServiceProvider.{id}.accessToken, CognitoIdentityServiceProvider.{id}.refreshToken, CognitoIdentityServiceProvider.{id}.LastAuthUser, CognitoIdentityServiceProvider.{id}.userData, CognitoIdentityServiceProvider.{id}.clockDrift | Third Party |
| ReCaptcha | GRECAPTCHA | Third Party |
| mapbox.com | mapbox.eventData:, mapbox.eventData.uuid: | Third party |
| Zendesk.com | ZD-zE_oauth | Third party |
| Usercentrics.com | uc_settings, uc_user_interaction, ucData, _ui_version, uc_user_country | Third party |
| Accessibe.com | acsbState | Third party |
| Intaworld.crisis24.com | ASP.NET_SessionId, .AspNet.ApplicationCookie, _RequestVerificationToken | First party |
| Microsoft Azure | ARRAffinitySameSite, ARRAffinity | Third Party |
Functional
These are cookies that are designed for purposes such as enhancing a website’s functionality, such as remembering language preferences, and they are non-essential to the website’s use. However, without these cookies, certain functions or personalizations of the website may become unavailable.
| Cookie Sub-Group | Cookies | Cookies used |
| Crisis24horizon.com | current-persona-, horizon-locale, exposures-alert-filters, alert-details, person-search-download-data, world-map-state | First Party |
| Zendesk.com | ZD-settings, ZD-store | Third Party |
Performance
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
| Cookie Sub-Group | Cookies | Cookies used |
| datadoghq.com | _dd_s | Third Party |
| Accessibe.com | acsbReset | Third Party |
| Zendesk.com | ZD-suid, ZD-buid | Third Party |
WORLDCUE
Essential
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or accessing the World Map functions.
| Cookie Sub-Group | Cookies | Cookies used |
| Companion.worldcue.com | ijet_token, ijet_token_expires, cookiesNoticeDismissed2018 | First Party |
| AWS Cognito | AWSELB / AWSELBCORS, JSESSIONID, samlssoTokenId | Third Party |
| mapbox.com | mapbox.eventData, mapbox.eventData.uuid | Third party |
Functional
These are cookies that are designed for purposes such as enhancing a website’s functionality, such as remembering language preferences, and they are non-essential to the website’s use. However, without these cookies, certain functions or personalizations of the website may become unavailable.
| Cookie Sub-Group | Cookies | Cookies used |
| Companion.worldcue.com | companion-locale, alert-filters, hideLocationWarning, historyLocationId, alerts-timestamp-, incidents-timestamp-, history-timestamp-, last-login-timestamp-, world-map-state, sessionExtendedTimeout, ijet_token_refresh | First Party |
Performance
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
| Cookie Sub-Group | Cookies | Cookies used |
| analytics.google.com | _gid, _ga, _gat_{id} | Third Party |
GLOBAL RISK MANAGER
Essential
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as accessing the World Map functions.
| Cookie Sub-Group | Cookies | Cookies used |
| mapbox.com | mapbox.turnstileEventtData | Third party |
Functional
These are cookies that are designed for purposes such as enhancing a website’s functionality, such as remembering language preferences, and they are non-essential to the website’s use. However, without these cookies, certain functions or personalizations of the website may become unavailable.
| Cookie Sub-Group | Cookies | Cookies used |
| Helpscout.com | Persist:hs-beacon | Third Party |
Performance
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
| Cookie Sub-Group | Cookies | Cookies used |
| analytics.google.com | _gid, _ga, _gat_{id} | Third Party |
How to manage your cookies?
You have full control over the cookies that are not essential when using our website. You are free to ask us to (or set your browser or operating system settings to) limit certain tracking or to decline cookies in relation to cookies which are not strictly necessary, but please note that if you reject the use of certain types of cookies, some of the functions on our website may be affected and may not work correctly.
For Horizon, you can manage your cookies preferences by clicking at any time on the “Cookie Settings” icon at the top right of our website. Please note, you may need to refresh your page for your settings to take effect.
We will also inform you about our use of cookies and ask for your consent for the use of non-essential cookies when you first visit the website, and then at least every 12 months.
How can you contact us?
If you have any comments on or questions about the use of cookies on our website, please do not hesitate to contact us. Our contact addresses are listed below. You may also visit our Privacy Policy for details about the types of information we collect about you and the way you may exercise your privacy rights.
- For UK and EU users:
Privacy Office, Crisis24
203 Rue du Faubourg Saint-Honoré, 75008 Paris, France.
or Two, London Bridge, London, SE1 9RA, UK.
[email protected] - For users from the rest of the world:
Data Protection, Crisis24
2300 rue Émile-Bélanger, St-Laurent, Québec, Canada, H4R 3J4
[email protected]