In the fast-paced world of Security Operation Centers, security managers want the assurance that continuous and responsive support is readily available to ensure the seamless operation of their critical technology. Whether it's technical support or a question about running a specific report, you want to know that your provider is on hand. Crisis24 prides itself on offering a high level of multi-layered support for TopoONE by Crisis24.
Challenges
- Being able to reach an Account Manager for direct communication with someone who knows about my needs.
- Getting quick, responsive feedback to questions and technical support needs.
- Knowing that the stability and performance of the platform are continually monitored and supported.
- Implementing a new and unfamiliar technology and getting everyone trained on its use.
The TopoONE by Crisis24 Solution
- Dedicated Account Manager: Crisis24 assigns a dedicated Account Manager to each client for direct, personalized support throughout the contract term. Your Account Manager is accessible for any questions and needs, whether about the platform’s features and functionality, contract-related queries, or any additional services from Crisis24. We continually strive to provide a premium level of support; our Account Managers have received much positive feedback from our existing clients for their professionalism, approachability, responsiveness, and knowledge.
- 24/7 Customer Support: Our round-the-clock frontline customer support team is always available to answer any questions about the platform and resolve any technical difficulties. So, no matter where your people are or in what time zone, assistance is always available and accessible. Our customer service center is online 24/7 and can respond to queries in more than 240 languages.
- Comprehensive Training: When the platform is implemented, and your organization is onboarded, the relevant personnel will receive extensive training and guidance on how to best use the platform.
- Technical Support: TopoONE by Crisis24 was designed and built in-house, so we have the skills and expertise to maintain and continually grow the platform. Our product management team, software engineers, and developers continue to enhance and improve TopoONE, ensuring optimal performance and the quick resolution of any errors or faults.
Conclusion
Our commitment to responsive, reactive, and always-on support highlights our client-centric focus and sets us apart from our competition.
Learn more about the TopoONE by Crisis24 platform, book a demo, and meet the team behind the technology.
