Crisis24 Tailored Protective Solutions to Support the Growth of a Fintech Organization

Situational Analysis

Rapid business growth links to increased security risks that must be effectively assessed and managed to be able to scale up and meet emerging security needs. When a person or the organization they have built becomes prominent, it attracts more attention. Not all that attention is wanted and often can become concerning. A US-based fintech organization, experiencing unprecedented growth, reached out to Crisis24 to handle a sensitive security issue pertaining to its executive leadership team. As the business flourished, our client sought both physical security for their founders and intelligence and on-the-ground support for the entire company.

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Crisis24 in Action

From an Ad-hoc Security Service to a Comprehensive Private Strategic Group Program

Crisis24 began its engagement by handling a sensitive security issue. Once our team successfully managed this situation, we started supporting our client with one Embedded Security Professional to oversee all risks related to the brand and people. The organization’s threat exposure evolved, and Crisis24 was asked to stand up an Emergency Response Team (ERT). We stood up six ERT teams between their headquarters and five remote offices, with plans to expand into five more states and two countries to align with the client’s expansion. To support the rapid growth and the new physical security program, we implemented a Global Security Operations Center (GSOC) in the client’s headquarter office, with four analysts monitoring events 24/7.

C-Suite Protection

As brand recognition increased, Crisis24 Private Strategic Group set up Executive Protection Teams to protect the organization’s founders and their families. We dedicated two teams to manage end-to-end travel logistics, safety, and privacy for both founders around the clock. We also provided them with 24/7 Residential Protection, setting up residential security teams of five highly skilled protectors.

A Collaborative, Customized Program

Crisis24 efficient and effective Private Strategic Group  helps mitigate risk and enhance productivity. Our collaborative program is designed exclusively with our client in mind by offering flexible plans that evolve with its business needs and respond to the unexpected.

Key program components:

• Round the clock, worldwide protection for the founders and their families including day-to-day, international travel, and residential.
• Emergency Response Teams, armed, plain-clothed protectors in key offices across the United States.
• Proactive risk intelligence related to organization’s personnel and places of operation.
• Continuous monitoring of access control and badging for all sites, domestically and internationally.
• Development of Standard Operating Procedures (SOPs) to establish baseline security program and document all shifts and strategy changes moving forward.
• Alignment with executive team and FTE at client’s organization.

Crisis24 tailored and actionable risk intelligence

Our team, supported by our 24/7 Global Operation Centers and our AI capabilities, monitors events and helps predict, oversee, plan, operationalize and respond to any risk scenario.

• Custom threat reports for C-level trips ensuring protectors have all information related to their detail.
• Employees support, from critical incident management and notification to travel risk management.
• Social media monitoring of threats that may impact the brand reputation, IP, and people.

Results—Trust and Long-Lasting Partnership

Our client required a partner who could align with their growth needs. Our successful response to their initial query led Crisis24 Private Strategic Group to deliver high-touch service on every new growth opportunity.

As our relationship matured, our consistently high standards encouraged the client to hire two FTEs in their company's internal security leadership roles. This elevated our partnership and, given our close relationship, we became their most trusted security advisors. Crisis24 Private Strategic Group is an integral aspect of this hypergrowth organization sustained performance by supporting the optimization of leadership’s time, energy, and focus and keeping them safe.

As our relationship matured, our consistently high standards encouraged the client to hire two FTEs in their company's internal security leadership roles. This elevated our partnership and, given our close relationship, we became their most trusted security advisors. Crisis24 Private Strategic Group are an integral aspect of this hypergrowth organization sustained performance by supporting the optimization of leadership’s time, energy, and focus and keeping them safe. 

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